Sharp HealthCare

ProjectCorps is not only responsible for requests but takes them a step further -- its what we call a guided jump. Debbie Richards, VIce President of Strategic IT Support Services Sharp HealthCare

The Situation:

Sharp HealthCare—a nationally recognized nonprofit health care leader—holds an unwavering commitment to excellence and innovation. Over the years, a sweeping performance improvement initiative, called The Sharp Experience, resulted in numerous advances in clinical outcomes, patient safety enhancements, and organization and service improvements.

But as success and project demand grew, the strain on Sharp HealthCare’s Information Services Division (ISD) mounted and was reaching a critical point. Sharp turned to ProjectCorps for strategic advice and support.

Our Approach:

ProjectCorps moved quickly to engage Sharp HealthCare’s ISD leadership, staff, and internal customers in defining the challenges. Our goal was to design clear plans that would guide the organization through a series of progressive steps to help them achieve immediate results—while increasing maturity and benefits over time.

Fundamental to our approach: – Organizational buy-in – Benchmarking – Change management – Knowledge transfer – Benefits realization

Our expertise in project portfolio management helped Sharp HealthCare align IT operations with its business priorities and strategy. A multi-year roadmap for making changes allowed the organization to more effectively manage project demand and deliver quality projects on-time and on-budget. Targeted counsel and support through the first 18 months of roadmap implementation was provided to ensure Sharp’s success.

The Result:

ProjectCorps’ PMO, Project Portfolio Management (PPM) and Strategic Consulting services, resulted in:

  • A shared vision, goals and understanding of portfolio and project management across all levels of the IS Division.
  • Buy-in and support for PMO.
  • Metrics and systems for measuring IS portfolio and project management and outcome benefit to the organization.
  • Increased on-time, on-budget quality project delivery.
  • Reduced project collision and delays resulting from improved capacity information and monitoring.

“Excellence is what we expected and what ProjectCorps delivered,” says Debbie Richards, Vice President of Strategic IT Support Services at Sharp HealthCare. In November 2007, Sharp received the Malcolm Baldrige National Quality Award—the nation’s highest Presidential honor for quality and organizational performance excellence.